Customer service officer Czech & English

Functie

Do you speak English?

Mluvis plynule Cesky?

If the answer is "Yes" and "Ano", then we are looking for you to work as a telephone operator for dispatching.

You will be helping truck drivers who have a problem with their truck on the road.

How? For example by contacting a local garage so the truck will be fixed as soon as possible.

This company works with a unique system so truck drivers can be helped in their own language.

That is why we are looking for someone who speaks Czech and English.

To do this job properly there will be a learning period of 6 to 8 weeks. You will be taught how to help people as best as possible.

In this period you will be working in a dayshift starting at 8:00.

When you know the job, you will start rotating in different shifts.

Your schedule will always be available a month in advance, so you can plan your personal life.

Jouw profiel

• You are fluent in Czech & English.
• Since you will be working in a multilingual environment, English is the language in which your co-workers will communicate with you.

  Also your notes in the computer system have to be in English so colleagues can continue your work after your shift ends.

• Your computerskills are on point.
• If you have any experience or knowledge about cars, tyres, the automotive world, .. That's great!
• Since this a unique job, no previous experience is needed.
• You live in or close to Hasselt.

• De klant oriënteren en zijn oproep naar de gepaste gesprekspartner doorschakelen (technicus, verkoper, klantverantwoordelijke, ...)
• Digitale opvolgingsdocumenten van de oproep invullen
• Bijstandsoplossingen uitwerken (pechverhelping, repatriëring, ...)
• Behandelt: Binnenkomende oproepen (consumentendienst, opnemen van bestellingen, bijstand en hulp aan klanten, ...)
• Zich voorstellen aan de telefoon
  De identiteit en de gegevens van de gesprekspartner controleren (klantnummer, adres, ...)
• Het doel van de oproep kenbaar maken of identificeren (bestelling, verkoop, informatie, reclame, bijstand, ...)

Aanbod

• You will be working in a multicultural environment.
• The first weeks on the job, you will get taught everything you will need to know.
• You never work alone, there is always a team there.
• You will be working 8 hour shifts, which means you work 40 hours a week.

  This means you will save up extra hours you can take back if you go on holiday for example.

• On top of your salary you will get meal vouchers for every day you work.

• Extra benefits (for example insurance) will be awarded when you get your fixed contract.